WE USE THE FOLLOWING SERVICES WHEN SHIPPING ORDERS

DOMESTIC ORDERS - TRACK YOUR PACKAGE HERE...
https://tools.usps.com/go/TrackConfirmAction!input.action

INTERNATIONAL ORDERS - TRACK YOUR PACKAGE HERE...
https://www.goglobalpost.com/track/

IMPORTANT!
ALL PAID ORDERS ARE PROCESSED AND SHIPPED USUALLY WITHIN 24 HOURS.
ALL ORDERS WITH A PRE-ORDER ITEM WILL NOT SHIP UNTIL THE PRE-ORDER ITEM IS AVAILABLE. Thanks for your patience!

CERTAIN EXCEPTIONS APPLY
- Shipping on weekends & Holidays can take an extra day or two to ship out.
- Orders paid with by (Money Order, Western Union, Cash in Mail) are processed and shipped when DHR receives your payment.
- Some of our TS can take 1-3 days to ship from our TS manufacturing warehouse

SHIPPING COST CALCULATION
Our shopping cart calculates shipping by weight and service by obtaining real time rates from each of our service providers.

The shipping costs added to the total of your order depend on several criteria:

  • the weight of your order
  • the delivery address
  • the delivery mode chosen
  • domestic inside USA
  • international outside USA

INTERNATIONAL SHIPPING
GLOBALPOST is a COURIER service via stamps.com that uses the USPS as a logistic intermediary offering competitive discounted International rates (Some of the best rates we have found). Your Mail Order package is delivered via USPS to the GLOBALPOST sorting facility. GLOBALPOST then delivers your parcel to your country's post office. It is then delivered by your local postal service. Every package has a tracking number via email,  weblink or from your DARK HORIZON ACCOUNT. You can track your package through every step of it's journey. However, please have patience as some postal systems outside of the USA can experience delay.

Average travel time is normally 3-4 weeks for delivery from USA to Europe/Asia/South America/Canada/Mexico. Please be patient, as pandemic delays have wreaked havoc on ALL worldwide postal services. You will get your parcel, please be civil and patient.

The best and most accurate way to place and order and check shipping is to create an account with us before you order. This allows you an easy way to save the items you want in your personal shopping cart, check shipping rates and options to receive 100% accurate shipping cost. Click here to CREATE YOUR DHR ACCOUNT

The Dark Horizon Records website shopping cart obtains real time rates from our shipping service providers. USPS, UPS, & GLOBAL POST.

INTERNATIONAL ORDERS - TRACK YOUR PACKAGE HERE...
https://www.goglobalpost.com

DOMESTIC SHIPPING
To obtain an estimation of the DOMESTIC (inside USA) shipping cost for your order please do the following. Once all the selected items have been added to your cart, simply click on the "Get a quote" link within the "My Cart" area located on our checkout page. You can also click the "Proceed to checkout" button on the "My Cart" page scroll down the page and check the shipping options that are generated. To continue shopping click the DHR logo at the top of the page to return to our home page to continue browsing.

The best and most accurate way to place and order and check shipping is to create an account with us before you order. This allows you an easy way to save the items you want in your personal shopping cart, check shipping rates and options to receive 100% accurate shipping cost. Click here to CREATE YOUR DHR ACCOUNT

The Dark Horizon Records website shopping cart obtains real time rates from our shipping service providers. USPS, UPS, & GLOBAL POST.

RETURNS
PLEASE KEEP IN MIND YOU SHOULD KNOW WHAT YOU ARE BUYING! PLEASE DO NOT ORDER IF YOU DO NOT WANT THE ITEM!
WE ALLOW RETURNS ON DEFECTIVE/DAMAGED ITEMS OR WRONG ITEMS RECEIVED BY MISTAKE (The defective/damaged or wrong item must be returned to us before they are replaced!)

An email listing the items you are to receive is sent to you by email when your order is shipped. Make sure to check your email and order info. We ship usually within 24 hours. When ordering from DHR check your EMAIL to avoid any delays!

Please CONTACT US to inform us of any other concern regarding the receipt of your order.

Returns are possible but are subject to conditions. So always contact us before returning and item!

  • We accept returns of damaged goods! CONTACT US Let us know the specifics and condition of the damaged item or items. Return fees are supported by the customer and the shipping cost of the replacement product will be at our expense.
  • If the item you received does not match your order, please CONTACT US. Upon reception of your return parcel, we will send you the item you wished for at our expense. You will also be compensated for the shipping costs of the return by way of store credit.
  • If you made a mistake during your order, we will accept the return of your item but will not support any extra shipping costs. We will send you the item you asked for upon reception of the mistakenly chosen item. Possible payment changes happen by way of refund or an additional payment being requirement.
  • MAKE SURE TO PACKAGE YOUR RETURN ITEM WELL! ****VINYLS SHOULD BE REMOVED FROM THEIR COVERS AND PACKAGED TO OUR STANDARDS OR YOU MAY LOOSE YOUR STORE CREDIT WITH US DUE TO DAMAGE FROM RETURN SHIPMENT! BE SMART JUST THROWING THE ITEM INTO A BOX WILL NOT WORK FOR US!
RETURNS & PAYMENT MAILING ADDRESS:
DARK HORIZON RECORDS
6435 WEST JEFFERSON BLVD. #666
FORT WAYNE, INDIANA 46804
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